Privacy Policy

Effective Date: April 10, 2025

Introduction

Colonial Lawn & Garden, Inc. (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our website, services, and communications.

Information We Collect

We collect the following types of personal information from our customers:

• Contact Information: Name, phone number, email address, and mailing address.
• Service Details: Information related to the lawn care services we provide to you.
• Communication Preferences: Your preferences for receiving notifications and marketing messages.

How We Use Your Information

 We use your personal information to:

• Provide, schedule, and complete lawn care services.
• Send pre- and post-service notifications via email or text messages.
• Send appointment reminders and service confirmations.
• Deliver occasional marketing messages about promotions, discounts, and updates.
• Improve our services and customer experience.

Text and Email Communications

By providing your phone number and email address, you consent to receiving:

• Service Notifications: Alerts related to scheduled services, including reminders and follow-ups.
• Estimates: Requested service estimates, reminders and follow-ups.
• Marketing Messages: Promotional offers and updates about our services.

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or replying “STOP” to text messages.

Information Sharing and Security

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who help us deliver our services (e.g., scheduling software, payment processors).
• Law enforcement or regulatory authorities if required by law.

We implement appropriate security measures to protect your data from unauthorized access and breaches.

Your Rights and Choices

You have the right to:

• Access and request a copy of the personal information we hold about you.
• Update or correct your personal information.
• Request the deletion of your information, subject to legal and operational requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: customerservice@coloniallawn.com or 509-966-1655